SupremeX Envelope

400 Humberline Drive
Toronto, ON, M9W 5T3
Tel: 416-675-9370
Fax: 416-848-8388
hr.central@supremex.com

Sales Coordinator Manager


POSITION SUMMARY

The Sales Coordinator Manager is responsible for supervising a team of Sales Coordinators in providing "best by far" service to our valued clients and customized support to our AM's and IAM's. This role includes the training, developing, coaching, problem solving, monitoring and supervising of the Sales Coordinator Team. The role must ensure that the Sales Coordinator Team balances the above duties through excellent interpersonal and communication skills (both verbal and written), while maintaining an active Customer Service Manager function.

REPORTS TO: Vice President and General Manager

DIRECT REPORTS: Sales Coordinators

RESPONSIBILITIES

• Responsible for sales and the Sales Coordinator Team
• Plans, organizes, hires, and coaches the Sales Coordinator Team
• Supervises the day to day activities of the Sales Coordinator Team
• Coach each Sales Coordinator in creatively addressing day to day internal and external issues.
• Ensure sales coordinators acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
• Train & Develop each Sales Coordinator in the following areas:
- Book Pricing
- Computer Skills
- Problem Solving
- Telephone Skills etc.
• Succession Planning
• Career development
• Ensure that all transactions are processed accurately
• Ensure effective customer service is maintained by scheduling resources in an appropriate manner to ensure consistent coverage (scheduling shifts, lunch breaks, vacations etc.)
• Monitor, track and improve all service levels (i.e. Credit notes as Percent of Line items, Pricing turnaround, callback performance etc.)
• Assist in creating, implementing and enforcing policies and procedures as required
• Communicate regularly with all Sales Coordinators regarding policies, procedures, training etc.
• Maintain an active customer service role
• Responsible for creating a positive working environment
• Motivate Sales Coordinators individually and as a team to excel in their roles
• Answer customer enquires when required
• Act as an escalation point for customers
• Work as a liaison between Sales Coordinators and Sales Management
• Active member of the Central Region Management Team
• Attend monthly financial/management meeting
• Assist in the response and submissions of RFQ’s, RFP’s and other tenders
• Conduct annual performance reviews
• Input and presentation of wage increases
• Identify Continuous Improvement Initiatives with the group
• Work harmoniously with all Central regions, Envelope and label divisions to ensure proper implementation of Best Practices and work flow improvement initiatives
• Conduct regular Sales Coordinator meetings utilizing Power Point and other like tools
• Identify, track and measure relevant KPI’s for the Sales Coordinator group
• Utilize Business Intelligence “Bl” reporting
• Understanding of pricing and pricing tools
• Perform other related duties and participate in special projects as assigned

AUTHORITY

• Direct employees – assign work, correct and discipline, evaluate performance, answer grievances/settle conflicts, hire within approved budget, recommend pay increase, promotion, and discharge
• Set performance objectives based on company strategies, policies, and agreed organizational targets
• Approve and implement customer service policies and procedures
• Recommend general policies and procedures

REQUIREMENTS

• 5 + years’ experience in a supervisory role of a Sales Coordinator Team or equivalent in a manufacturing environment
• Related paper-based industry experience preferred: envelopes, folding carton, printing, business forms, corrugate manufacturing or converting, etc.
• Intermediate computer skills in MS Office required, MS Dynamics AX experience a definite asset
• Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments
• Solid negotiation, conflict resolution , and people management skills
• Excellent teamwork and team building skills
• Able to build and maintain lasting relationships with other departments, key business partners, and customers
• Strong problem identification and problem resolution skills
• Ability to effectively communicate both verbally and in writing
• Ability to coordinate and organize meetings, and prepare and deliver presentations
• “Can Do” attitude who wants to make a difference





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